We are the curious conductors of data-driven customer journeys that lead to fantastic client cases
We believe in mutual respect and long-term collaboration
Ever since our story began in 1859 we have worked with all kinds of clients. Small and massive. Countries and governments. Global and local. Private and state-owned. Start-ups and non-profits. Educational institutions and commercial enterprises and many many more. That is our way. We like being holistic and versatile. We appreciate our analog heritage but absolutely love the possibilities of the digital future.
Our approach is always kind, passionate and curious and sometimes radical
What and how much we actually do is always dependable on the client’s needs. Sometimes we destroy and then rebuild everything. Sometimes our adjustments are less dramatical and only minor. But despite the case our approach is always kind, passionate and curious. We can be disruptive and radical too but only if needed. It all depends on the case. In the end of the day our main job is always the same. We help all of our clients communicate more efficiently which improves their businesses and customer experiences.
Many of our client relationships have lasted for decades
The timetable of our projects varies greatly. Sometimes our projects take years, sometimes weeks, usually months but we are never just another tech consulting firm doing little something and then leaving forever but a reliable all-around partner. More than anything we believe in mutual respect and long-term collaboration. Many of our client relationships have literally lasted for decades. That’s our culture.
How to help Toshiba upgrade their acquisition journeys to be more effective?
Toshiba, founded in 1939 in Tokyo Japan, is one of the biggest multinational corporations in the world which delivers great variety of products and services in the fields of energy systems and solutions, infrastructure systems, building, retail and printing, electronic devices and storage, digital solutions, the battery business and much more. We partnered with Toshiba to improve their acquisition journey.
Toshiba recognized several problems they were experiencing on acquisition journey. The main issue to fix was the order management process that previously required various steps and manual tasks that were heavily resource dependent. The old acquisition process also included multiple internal touchpoints where different company departments needed to share information internally, and numerous actions from the various resources were required to finalize the order process. Toshiba’s acquisition journey simply was not effective enough so were asked to make it better.
In close co-operation with Toshiba we designed and implemented a newly upgraded acquisition journey that focused on building automation to reduce manual work, speed up the process and improve the user experience for sales people and order handlers alike. The new order management was integrated into multiple essential business processes and systems, including the ERP platform and external logistics partner’s stock management.
Through our automated customer journey solutions we managed to improve Toshiba’s internal communication across business units with richer data, save more than 3 600 working hours and speed up the acquisition journeys by 50 %. Our tailored acquisition journey solution also significantly reduced the delays caused by human errors, lowered the need for any manual work and simplified content management from multiple different versions and locations to one well-functioning and easy-to-use consolidated solution. As a result Toshiba’s newly orchestrated acquisition journey became smoother, more effective, faster and more user-friendly.
How to help S Group organize reliable digital elections for 3.5 million people?
S Group is a customer-owned Finnish network of companies in the retail and service sectors with more than 1 800 nationwide outlets. S Group offers services in supermarket trade, department and specialty stores, service stations and fuel, travel, hospitality and banking to name a few. Every four years S Group’s highest decision-making body Representative Council is elected. We partnered with S Group to make the election and voting processes as smooth as possible.
S Group has always understood the importance of its own Representative Council Elections which acts as a voice of customer-owned companies for the cooperative management. The Representative Council also is one of the key elements in S Group’s brand building. Organizing reliable and well-functioning elections for more than 3.5 million S Group customers can be overwhelmingly demanding task so we were asked to offer our assistance.
In close co-operation with S Group we developed and digitalized S Group Representative Council elections by providing new effective solutions from analogue to digital voting and election services. Running a successful election is highly regulated and complex process with multiple different journeys such as candidate introduction, communication strategy, creating a functional election compass, combining analog and digital voting systems, processes and techniques, plus results validation and reporting that all need to be taken into account.
Through our automated customer journey solutions we managed to help S Group successfully organize their latest Representative Council elections throughout Finland. Our tailored voting and election service solutions significantly reduced the cost, time and working hours needed, improved publicity and awareness towards the elections and increased voting reliability which resulted in better customer experience for 3.5 million voters. As a result S Group’s newly orchestrated Representative Council elections strengthened S Group’s brand, purpose, story and customer loyalty, increased visibility and S Group’s awareness as a strong local customer-owned Finnish network of companies.
How to help Nordic banking, finance and insurance companies improve their digital asset management?
For 150 years banking, finance and insurance sector has been an essential part of the Nordic way of life and the base of its well-functioning societal structures. But as technically advanced as most Nordic companies have been they still have struggled in document management due to rapidly transforming digitalization. We partnered with multiple Nordic banking, finance and insurance companies to make their holistic digital asset management more effective.
Financial documentation and insurance policies usually get regularly updated on a weekly, monthly or yearly basis. That creates a steady flow of complex situations where companies are faced with the challenge of providing solid service with valid documents. Companies also need to make sure that the latest versions of all information are always easily reachable for staff and clients alike. Updating large numbers of data can be time-consuming, frustrating, ineffective and risky due possibilities of human error. And perhaps most importantly digital asset management is not usually the core skill of our banking, finance and insurance sector clients so we were asked to offer our expertise to improve their knowledge and services.
In close co-operation with our Nordic banking, finance and insurance sector clients we upgraded their digital asset management practices through our automated dynamic content management solutions. That allows our clients to keep their data, required documentation and version histories always securely safe and up to date with latest versions easily available. Furthermore we were able to offer our clients additional tailored digital asset management solutions for their specific needs both internally and externally.
Through our automated customer journey solutions we managed to help our clients in the Nordic banking, finance and insurance sector to better focus on their core expertise instead of data and content management. This saves time and manual labor, lowers the possibility of human error, fastens and simplifies data management processes, improves reliability and gives our clients secured ways to have a full and flexible control over crucial data and documentations for all stakeholders. As a result our clients newly orchestrated digital asset management improves customer experiences and makes their businesses in banking, finance and insurance sector significantly more effective.